Privacy policy

INDIEX SPORT NUTRITION SPAIN S.L, with Tax ID B85998193, and address at CALLE SEGURA 43, MEJORADA DEL CAMPO (28840), MADRID and with email rrhh@indiex.es and phone 646574474.

Registration in the Mercantile Registry with Volume 27.934 - Book 0 - Folio 56 - Section 8 - Sheet: M-503496 - Entry 1

Data Protection Officer

The owner is responsible for the personal data collected through the navigation and use of this website in accordance with the requirements established by REGULATION (EU) 2016/679 regarding the protection of personal data of individuals as well as in accordance with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

By using this website, we understand that you have read and understood the information presented in relation to the processing of your personal data.

Data Protection Policy

The responsible party applies the principle of active responsibility in the processing of personal data, maintaining constant updates and promoting continuous improvement of the data protection system in accordance with the legal requirements, always guaranteeing:

  • respect for the freedoms and fundamental rights of individuals
  • that the data is processed lawfully, fairly, and transparently
  • that the processed data is accurate, adequate, relevant, and limited in relation to the purposes for which it is collected
  • that the purposes for which it is collected are explicit and legitimate and that it is not processed in a way that is incompatible with those purposes

The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights they have, as well as all the necessary legal information established by current regulations.

Data Collected, Purpose, and Legality

The personal data processed are those provided by users through the forms available on this website and are the minimum required to:

  • send information about our products/services
  • respond to inquiries
  • process orders, as well as to prepare the corresponding invoices, inform about the status of orders, attend to claims, and any other management derived from the provision of the service performed through this website.

These purposes are based on legal principles of data processing collected by current regulations: for the execution of a contract or the provision of a service to users, for compliance with legal obligations, for legitimate interest, and with the consent of the users.

Web Forms

The personal data collected through the web contact form are used to be able to attend any query made by the user through it.

The personal data collected in the order form are intended to process the necessary data for the correct management of your orders.

The processing of the data is legitimized by the consent you grant us by expressly accepting the conditions of the treatment informed through this privacy policy.

Data Recipients

The personal data obtained through the web forms are recorded and kept on electronic supports controlled and supervised by the data controller.

Your personal data will not be communicated to third parties, except if such data communication is covered by a legal obligation or when for the correct provision of the service or the execution of the contract it is necessary to communicate your data to third parties to be able to make the payment (payment gateways), as well as to manage the deliveries of the products (carriers) such transfer being covered by the service needs. Payment through other payment gateways, we recommend the user to read the privacy policy to understand how personal information is handled, for example.

  • Redsys Servicios de Procesamiento, S.L. ("Redsys"), with address in Madrid, calle Francisco Sancha, number 12, and with Tax ID number B-85955367, which fully complies with the current legislation on the protection of personal data and with the confidentiality commitments of its activity. Redsys has adopted the necessary technical measures to maintain the required level of security. You can see its privacy policy at: https://www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf
  • Paycomet, S.L.U. ("Paycomet") with registered office at Calle Camino de Valladolid, 2, Local, 28250 Torrelodones, Madrid, Tax ID B95842522, registered in the Mercantile Registry of Madrid, Volume 40,715, Folio 165, Sheet M-722.484. You can see its policy at: https://www.paycomet.com/condiciones-generales
  • Sequra Worldwide S.A ("SEQURA"), with address at C/ Alí Bei 7-9, mezzanine, C.P. 08010, Barcelona Tax ID: A66054164. You can see its policy at: https://legal.sequra.com/politica-privacidad

For cases where the communication of data to third parties is not covered by the legal bases established in the previous section, the communication of data to other recipients will only be carried out if the user has given their express consent.

Strict criteria for the selection of data processors are maintained and the contractual commitment with each of them to comply with and enforce the obligations established in terms of data protection.

In the event that there are international data transfers, INDIEX SPORT NUTRITION SPAIN S.L guarantees that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that the necessary contractual, technical, and organizational measures are applied, such as the standard contractual clauses approved by the European Commission.

You can obtain more information about the processing of personal data of our organization by requesting it in the mail: rgpd@lifepro.es.

Technical and Organizational Data Protection Measures

The supports have the necessary technical and organizational measures that guarantee the confidentiality and conservation of the personal data obtained through the web

The personal data collected from the web are processed using HTML protocol with a valid SSL certificate.

The personnel involved in the data processing operations: access, editing, deletion, etc... are trained for it, educated and committed to this data protection policy.

Data Retention

The personal data obtained through the contact form will be kept for the time necessary to attend to the request/query made.

The personal data obtained through the order form will be kept as long as there is a contractual and/or commercial relationship with you or as long as you do not exercise your right to deletion, cancellation, and/or limitation of the processing of your data.

Once the contractual relationship has expired, we will keep the information duly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or some type of judicial, legal, or contractual responsibility arising from its treatment, which must be attended to and for which its recovery is necessary

In case you have expressly accepted the sending of commercial information, we will keep your contact data until you communicate to us your decision to cancel such commercial shipments.

Information on the Existence of Automated Decisions (including profiling)

We do not normally make automated decisions, but when we do, we will make it clear that such a decision is being made. However, INDIEX SPORT NUTRITION SPAIN S.L, with Tax ID B85998193 collects various sections dedicated to the personalization of services in order to show personalized advertising when entering its Website and also for sending personalized communications.

INDIEX SPORT NUTRITION SPAIN S.L, with Tax ID B85998193 recognizes the possibility of profiling to improve its product offer or personalize the sending of commercial offers or give a more personalized treatment to the customer.

Opposition to data being processed for advertising purposes

We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do, we will notify you through various means on the Platform (for example, through a banner, a pop-up, or a push notification), or even communicate it to your email address when the change in question is significant to your privacy, so that you can review the changes, assess them, and, if necessary, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce some interactive improvement.

LEGAL NOTICE

Intellectual and industrial property

The design of the portal and its source codes, as well as the logos, trademarks, and other distinctive signs that appear on it belong to (INDIEX SPORT NUTRITION SPAIN S.L) and are protected by the corresponding intellectual and industrial property rights.

Responsibility for content

INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, is not responsible for the legality of other third-party websites from which the portal can be accessed. Nor does it respond to the legality of other third-party websites that may be linked or linked from this portal.

INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, will not be responsible for the use that third parties make of the information published on the portal, nor for the damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material, or data damage, caused by the use of such information.

Reproduction of content

INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, reserves the right to take the civil or criminal actions it deems necessary for the improper use of the website and contents, or for the breach of these conditions.

The relationship between the user and INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, will be governed by the current regulations and applicable in the national territory. Should any controversy arise in relation to the interpretation and/or application of these conditions, the parties will submit the conflicts to ordinary jurisdiction, submitting to the Judges and Courts that correspond according to Law.

We also inform you that there is a free extrajudicial dispute resolution procedure available to all citizens, which is the online dispute resolution platform of the European Union, accessible through the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Cookies

If "cookie" technology is used on the web, there is a specific section that informs you about its existence as well as its use policy. Consult the "cookie policy" section.

Otherwise, navigation cookies are not used.

Personal data of minors

This website is not intended for underage users. If you are a minor, please do not try to register as a user. If we discover that we have inadvertently obtained personal information from a minor, we will delete such information as soon as possible.

Exercise of data protection rights

In accordance with the rights conferred by the current regulations on personal data protection, the user may exercise the rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of their data by directing their request to the postal address indicated or to the email rgpd@lifepro.es

To exercise the rights, you must identify yourself by presenting your ID

For any claim, you can address the email rgpd@lifepro.es. You can also address the Spanish Data Protection Agency: https://www.aepd.es

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