Commercial relations between NUTRIMARKET.com and its Customers will be governed especially by the following general conditions, accepted upon account opening request and/or confirmed by placing new orders.
As indicated in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, here are the general details about this website:
- Website: https://www.nutrimarket.com
- Company: Indiex Sport Nutrition Spain S.l
- Tax ID: B85998193
- Address: C/Segura nº43, 28840 Mejorada del campo - Madrid.
- Registered in the Commercial Registry of Madrid: T 27934 , F 60, S 8, H M 503496
- Email: email@example.com
Split your payment with Sequra
Split your payment into 3, 6, or 12 monthly installments. Immediate, paperwork-free, and with only a fixed cost per installment.
How does it work?
- Choose Split your payment with SeQura when placing your order and pay only the first installment.
- Receive your order.
- The rest of the payments will be automatically charged to your card.
Plus, you can pay the total amount of your order whenever you want at no additional cost.
How much does this service cost?
The service cost is fixed, depending on the order amount. There are no interests or any other additional payment.
Receive first, pay later
How does it work?
- Choose this option when placing your order, no need for a card.
- Receive it and check your purchase.
- You have up to 7 days after the shipment to pay.
No additional cost.
Card payment (PAYCOMET)
You can pay by credit card and enjoy the advantages and payment terms offered by your bank.
This payment method is immediate, completely secure, and verified by VISA.
All payments made through this payment method will be validated by your bank, and if accepted, will be automatically and instantly transferred to us.
A security code is required to make this type of payment online. Consult your bank if you do not know your security code. VISA/VISA Electron and MasterCard/Maestro cards are accepted. All our transactions are secure.
1.- The offers and price lists provided by Nutrimarket are for indicative purposes only, with Nutrimarket reserving the right to modify these prices without prior notice, given their variability.
2.- The prices of items shown on Nutrimarket include VAT and do not include shipping costs, financial surcharges, or any other additional charges and fees that may apply, which will be borne by the Customer in any case. These prices are valid unless there is a typographical error.
3.- Nutrimarket offers different ways for our customers to make their purchases at the best market price. Some saving options are not compatible with each other or with specific offers on products. Coupons are not available for all brands.
These discounts are not permanent. The validity period and their conditions may change without prior notice. Cumulative use of coupons is not allowed; orders will be canceled, and the user's account may be blocked if coupons are continuously misused.
The value of coupons or the free product can be modified or canceled without prior notice, depending on available stock. Some free products may have limited or short expiration dates.
- Orders placed before 1:00 pm will be shipped from our warehouse on the same day. Orders placed after 1:00 pm will be shipped the following day.
- Delivery time is 24-48 business hours from the time it leaves our warehouse. In some destinations, due to their location, delivery may take longer.
- By choosing the Express shipping option (only available for mainland national shipments), you ensure that your order will be shipped on the same day (provided it meets the general conditions). There are 2 forms of Express shipping: With Nacex, delivery takes 24/48 business hours from the time it leaves our warehouse. In some destinations, due to their location, delivery may be delayed. With GLS14:00, delivery is guaranteed before 2:00 pm the next day or a second delivery on the same day.
- During promotional or strike periods, shipments may be delayed due to the high volume of orders or lack of workers on these days.
Product Returns: Returns are valid only for paid products; gift or promotional products are exempt from exchanges or returns.
To initiate a return, the customer must inform us via email at firstname.lastname@example.org stating the reason for the return, order number, and photograph if necessary.
There are several cases in which we can process a return:
- Return due to contract withdrawal: The customer can return products, if they are in perfect condition, in their original packaging and unopened seals, within a maximum period of 15 days using their right of contract withdrawal. Fresh products cannot be returned. The customer must send the products to our central warehouse. Once received and their proper condition verified, the refund will be processed. The one-way shipping cost will be deducted from the refund as stipulated by law. If the express transportation option was chosen, an additional cost of 3€ per trip will be added to the shipping costs (the extra amount selected as an express transportation option).
- Return due to defective or damaged product: Return shipping costs are covered by Nutrimarket. Returns for this reason are only accepted within a maximum period of 15 days for nutrition products, 2 days for clothing and accessories, and 1 day for fresh products from the date of receipt of the order. We will arrange for a free collection and once we verify the poor condition of the product, we will proceed with the refund. In the case of accessories or physical material, only defects that prevent the use and enjoyment of the product due to lack of functionality will be considered major according to the European Community warranty law.
- Return due to incorrect product sent by Nutrimarket: Return shipping costs are covered by Nutrimarket. Products must be in perfect condition, in their original packaging and unopened seals. Returns for this reason are only accepted within a maximum period of 15 days for nutrition products, 2 days for clothing and accessories, and 1 day for fresh products from the date of receipt of the order. We will arrange for a free collection and once we verify the perfect condition of the product, we will proceed with the refund.
- Return due to change of flavor, size, or model: Shipping costs for returning the product and sending the new one are borne by the customer. Returns for this reason are only accepted within a maximum period of 15 days for nutrition products and 2 days for clothing and accessories from the date of receipt of the order. In this case, the customer will bear the expenses. If you are unsure about a size or model, we recommend contacting our customer service before placing your order.
- Return of fresh products: Returns of fresh products are not accepted unless they are sent incorrectly by Nutrimarket due to expired expiration date, damaged packaging, or the product being in poor condition.
- Product Returns: Returns are valid only for paid products; gift or promotional products are exempt from exchanges or returns. Gift or promotional products must always accompany the purchased product. Otherwise, the actual cost of the missing products will be deducted. To initiate a return, the customer must inform us via email at email@example.com stating the reason for the return, order number, and photograph if necessary.
- Re-shipping incurs expenses related to unloading, storage, loading, and resending of goods, so if they are due to an error in the buyer's request, the customer will bear the cost. In this case, the customer must pay special attention when choosing the shipping address to provide the best service in terms of quality and speed.
- The transport company will attempt delivery a maximum of 2 times. They will send an email or SMS with the expected delivery date; if the customer does not pick up the order, they will be responsible for each trip. (One non-pickup implies 2 trips).
- In case of out-of-stock items in the order, our customer service department will contact you by phone or through our platform to replace it. If the customer cannot be reached, we will proceed with the shipment without said product and refund the amount to meet the established delivery deadlines.
- It is important to note that if your order is returned due to product prohibition or restriction policy, incorrect shipping address, refusal to pay customs fees, or acceptance of the order, even if there is no one available to accept your order, you will receive a full refund of the order amount minus shipping, customs, and discounts.
In all return cases, the right to refund money from the same payment system is reserved, or the delivery of a voucher or coupon for the corresponding amount with a validity of 12 months.