Conditions of use

Introduction

This document aims to establish the terms of use of the website, as well as the conditions for purchasing products through it by users.

Please read these PURCHASE TERMS AND CONDITIONS and the PRIVACY POLICY carefully before using this website. If you wish, you may print these terms.

By using this website or placing an order through it, the user accepts our PURCHASE TERMS AND CONDITIONS and our PRIVACY POLICY. If you do not agree, you must not use the website.

General information

In compliance with the information duty set forth in Art. 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, we inform you that ownership of the website corresponds to LIFE PRO NUTRITION SPAIN S.L.U., with VAT number B87111001, and address at CALLE SEGURA 43, MEJORADA DEL CAMPO (28840), MADRID, email att.clientes@indiex.es and telephone +34644526451.

Use of the site

By using this website and placing orders through it, the user agrees to the following:

  • Use the website only to browse products and place orders.
  • Not to place any fraudulent or fake order. If an order is reasonably considered fraudulent, LIFE PRO NUTRITION SPAIN S.L.U. is authorized to cancel it and inform the relevant authorities.
  • Have the legal capacity to enter into contracts (the user declares to be over 18 years of age).
  • Provide accurate and truthful contact information in order to facilitate order delivery.

Personal data protection

LIFE PRO NUTRITION SPAIN S.L.U. informs users of this website about its policy regarding the processing and protection of personal data that may be collected through browsing or ordering services via the privacy policy. You can access the privacy policy from the website at any time.

Purchase conditions

Service availability. Users have the ability to place orders for the items offered through the website, whether to an address within Spanish territory or to a European destination.

Product availability

Orders are subject to product availability. If supply issues arise or items are out of stock, LIFE PRO NUTRITION SPAIN S.L.U. will inform the customer by email or phone and will refund any amount paid for unavailable products or exchange them for another of the same value, as chosen by the customer.

Product prices

All item prices include applicable taxes but do not include shipping costs, which will be added to the total amount. LIFE PRO NUTRITION SPAIN S.L.U. reserves the right to change prices at any time; however, products will be billed based on the price in effect at the time the order is placed (subject to product availability).

The purchase confirmation will show the total product price(s), including VAT and any applicable shipping costs, as indicated in the following sections.

The applicable VAT rate will be the legally valid rate at the time, depending on the specific item.

The value of coupons or gift products may be modified or cancelled without prior notice, depending on stock availability. Some gift products may have limited or short expiration dates.

Shipping costs

  • Orders placed before 1:00 pm will leave our warehouse the same day. Orders placed after 1:00 pm will leave the next day.
  • Delivery time is 24–48 business hours from dispatch. In certain destinations, due to location, delivery may take longer.
  • By choosing Express shipping (only for national mainland shipments), you ensure same-day dispatch (if general conditions are met). There are two Express shipping methods: With Nacex, delivery is within 24/48 business hours from dispatch. In some locations, delivery may take longer. With GLS14:00, delivery is ensured before 2:00 pm the next day or a second delivery on the same day.
  • During promotional or strike periods, deliveries may be delayed due to high order volume or workforce shortages.

How to place an order

To place an order, select the desired item(s). Once you have chosen all desired items, they will be added to your shopping cart. The next step is to process the order and make the payment. You must follow the steps requested on the website and the purchase instructions displayed. Only the necessary data for purchase and delivery will be requested. Before completing the purchase, you must EXPRESSLY ACCEPT the present terms and conditions as well as the privacy policy.

The data recorded by the website serves as proof of the transactions made. The customer will receive order confirmation via email.

During the process, before making the payment, you may modify your order details. The order is not finalized until payment is completed. Clicking “Pay” implies that you purchase and pay for the selected items, and this step constitutes a binding commitment.

Right to cancel the order

LIFE PRO NUTRITION SPAIN S.L.U. reserves the right to reject an order from a customer with whom there is an ongoing dispute.

Likewise, LIFE PRO NUTRITION SPAIN S.L.U. may reject or cancel an order for justified reasons, such as:

  • An error in billing information (incorrect or impossible to verify).
  • If there is suspicion of credit card fraud.
  • If delivery to the specified address is not possible.
  • If there are reasons to suspect the user is not a final consumer.
  • If the user is under 18 years old.
  • If full payment has not been made.

Returns

Product returns: Returns are only valid for paid products. Gift or promotional products are excluded from changes or returns.

To request a return, the customer must notify us by email at att.clientes@indiex.es explaining the reason, order number, and providing a photo if necessary. Requests sent to any other email address will not be processed.

There are several cases in which we can process a return:

  • Return due to withdrawal from the contract and/or change of flavor, size, or model: the customer can return the products if they are in perfect condition, in their original packaging and with seals unopened, within a maximum period of 15 days using their right of withdrawal. Perishable products or accessories intended for drinking directly (bottles, shakers…) are not eligible for return. The customer must send the products to our central warehouse. Once received and verified to be in proper condition, the refund will be processed. The shipping cost will be deducted from the refund as established by law. If express shipping was chosen, an additional €3 per trip will be added to the shipping cost (the extra amount selected for express delivery). The national return shipping cost is €6.05 VAT included. For international shipments, the cost per trip will be equivalent to the first bracket specified in the international shipping terms.
  • Return due to defective, damaged, or incorrect product: pickup costs are covered by Life Pro Sport Nutrition Spain, S.L.U. Returns for this reason are only accepted within a maximum period of 15 days for nutrition products, 2 days for clothing and accessories, and 1 day for perishable products, from the date of receipt. We will arrange free collection within a maximum of 48 hours, offering either home pickup (one attempt) or drop-off at a delivery point. Once we verify the product's condition, we will proceed with the refund. For accessories or physical goods, only defects that prevent the proper use of the product will be considered as faults. Other defects are considered minor under EU consumer protection laws.
  • Promotional or gift products must always be returned along with the purchased product. Otherwise, the real cost of the missing items will be deducted.
  • Reshipments incur costs related to unloading, storage, loading, and reshipping. If caused by buyer error, the customer will bear the cost. The customer must carefully select the delivery address to ensure optimal service.
  • The courier company will attempt delivery a maximum of 2 times, or once for pickups. They will send an email with the expected delivery date. If the package is not collected, the customer will be responsible for the cost of both legs of the shipment (a failed pickup involves two legs).
  • If the packaging is visibly damaged, this must be noted in writing on the POD (proof of delivery signed for the courier), or the shipment should be rejected and our customer service notified immediately by following the return protocol. If a product in the order is out of stock, our customer service will contact you by phone or through our platform to offer a replacement. If the customer cannot be reached, the order will be sent without the item, and the amount will be refunded to meet delivery deadlines.
  • Please note that if your order is returned due to local product restrictions or prohibitions, incorrect shipping address, refusal to pay customs or accept the delivery, or if no one is available to receive the package, you will receive a refund for the order amount minus shipping, customs, and discounts.

In all return cases, we reserve the right to issue the refund via the original payment method, or through a voucher or coupon for the equivalent amount, valid for 12 months.

Liabilities

Access to and use of this website is the users’ responsibility. It is not guaranteed by LIFE PRO NUTRITION SPAIN S.L.U.

  • The infallibility, availability, continuity, or absence of security flaws on the website;
  • That the content of the site or information transmitted through it is free of viruses or harmful elements, as well as errors, omissions, or inaccuracies;
  • Any damages or losses arising from interferences, omissions, interruptions, computer viruses, malfunctions, or disconnections in the website’s operation;
  • Delays or interruptions in the use of this site caused by deficiencies or overloads in the data processing center, nor any damage caused by third parties through unauthorized intrusions beyond the control of LIFE PRO NUTRITION SPAIN S.L.U.;
  • LIFE PRO NUTRITION SPAIN S.L.U. is exempt from liability for any damage or loss that the user may suffer as a result of errors, defects or omissions in the information provided, as long as it comes from third-party sources.

Mere access to the website does not imply any commercial relationship between LIFE PRO NUTRITION SPAIN S.L.U. and the user.

LIFE PRO NUTRITION SPAIN S.L.U. only supplies products for domestic and personal use. The customer agrees not to use the product for commercial, advertising, or resale purposes. LIFE PRO NUTRITION SPAIN S.L.U. is not liable for any loss of profit, business, business interruption, or loss of business opportunities of the customer.

Assignment of rights and obligations

The contract is binding on both the customer and LIFE PRO NUTRITION SPAIN S.L.U., as well as their respective successors, assigns and heirs. The customer may not transfer, assign, encumber or otherwise transfer a contract or any rights or obligations arising from it without prior written consent from LIFE PRO NUTRITION SPAIN S.L.U. We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any rights or obligations arising from it at any time during its term. For the avoidance of doubt, such transfers, assignments, encumbrances, or other transfers will not affect any rights that you, as a consumer, may be entitled to by law, nor will they nullify, reduce or otherwise limit any express or implied warranties we may have given you.

Website information and content

The information displayed on the website is current as of the date of last update. LIFE PRO NUTRITION SPAIN S.L.U. reserves the right to update/modify/remove information on this website at any time without prior notice.

If the website contains links to other websites or third-party materials, those links are provided for informational purposes only, and LIFE PRO NUTRITION SPAIN S.L.U. has no control over the content of those sites or materials. Therefore, we accept no responsibility for any harm or loss arising from their use.

LIFE PRO NUTRITION SPAIN S.L.U. reserves the right to modify the Purchase Terms and Conditions. Changes will not be retroactive. If you do not agree with any changes, we recommend you do not use our website.

Viruses, piracy and other cyber-attacks

The user must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or malicious material.

The user must not attempt unauthorized access to this website, its server, or any server, computer or database related to our website.

The user agrees not to attack this website.

Violation of this clause may constitute an infringement under applicable law.

We will report any violation of such law to the competent authorities and cooperate with them to identify the attacker. Also, if this clause is violated, you will immediately lose authorization to use this website. We will not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or malicious program or material which may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from it or to which it redirects.

We will not be responsible for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or malicious program or material that may affect your computer, IT equipment, data or materials due to the use of this website or downloading content from it or to which it redirects.

Intellectual property and copyright

The use of this website and purchase contracts made through it shall be governed by Spanish law. Any dispute arising in connection with the use of the website or such contracts will be subject to the non‑exclusive jurisdiction of the Spanish courts and tribunals.

You may submit any complaint or claim to LIFE PRO NUTRITION SPAIN S.L.U. via email at rgpd@lifepro.es or by postal mail to CALLE SEGURA 43, MEJORADA DEL CAMPO (28840), MADRID.

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